At TZSMM Host, we want you to be confident in your purchase. This policy outlines how refunds and cancellations work for our hosting and related services.
Customers are eligible for a full refund within 14 days of initial purchase on qualifying services such as:
The following services are **not eligible** for refund once provisioned:
All payments are processed securely by Paddle. Refunds are issued back to your original payment method through Paddle’s system.
To request a refund within 14 days:
You may cancel any active service from your client dashboard at any time. Cancelled services will remain active until the end of the paid billing cycle unless manually terminated earlier.
For all refund or billing-related inquiries, please contact us: support@tzsmm.com